L U F U N O

Team

  • Hennie Barnardt
Thumb

Hennie Barnardt

Strategy Advisor

Hennie Barnardt with over 44 years in VIP Travel management and aviation has awarded him invaluable experience to lead the organization to greater heights. Hennie's vast experience allows him to offer end to end solutions within various categories in Airport managemnt services. . Hennie has been at the forefront of transformation within the travel environment. His ability to adapt with the times is what makes him a key solution to providing premium travel solutions to our clients. This gives our service a competitive advantage.

As the owner of the Premium Customer segment, He was instrumental in the formation of the Voice of Customer Program which was managed end to end by his team of complaints agents, quality assurers, social media and airport SWAT team. As a result of a successful program implementation, he spearheaded the formation of a VIP team at all South African Airports – OR Tambo International Airport being one of the best airports in Africa. The VIP Framework was used as a value proposition for Top 50 Corporates, Government officials, Presidents of Countries, world leaders, local and International Celebrities.

Summary of Qualifications

  • [Head of VIP & Top 50 Corporates – Loyalty] • [Executive] • [SAA]
  • [Head of Customer Service] • [Senior Manager] • [SAA]
  • [Airport Operations Manager] • [Senior Manager] • [SAA]
  • Formation of Voice of Customer Program
  • Introduction of CRM tool (Salesforce)
  • Drafting of the VIP Department Framework)
  • Introduction of a SWAT Team
  • Draft and Implementation of Stakeholder Management Plan for VIP Customers