Lwazi Mathivha
Managing DirectorLwazi Mathivha is a highly skilled operations manager and results-driven entrepreneur who later joined the organization as a business partner and co-managing director.Along her other academic achievements, she is currently final year student pursuing a BCom in Transport and Logistics from UNISA.Lwazi is also educator who obtained a Post Graduate Certificate in Education (PGCE), she also holds a National Diploma in Travel and Tourism from Durban University of Technology. All the above mentioned merged with a fulfilled career that includes working as a former Attractions hostess and trainer at Walt Disney World, Florida State (USA).
Lwazi Mathivha’s career and experience has been developed over 20 years in various positions
within the Travel and Tourism sector and Aviation Industry, of which over 15 years has been spent in the Airport Operations management environment, coordinating the process of managing resources in an organised manner and a high degree of operational efficiency, financial management,
managing workplace discipline in line with the Labour Relations Act, procedural rights and responsibilities.
She has immensely contributed in the development of a high-quality airline airport
operations team through recruitment, selection processes and mentoring. She maintained a high
level of customer service and managed the Quality Control of Operations (IQSMS Systems), performance management, KPI’s.
As an experienced Operations manager, disciplinary and presiding officer at internal disciplinaries,
her key focus was always on fairness to ensure that the highest standards of services are delivered to customers and relevant stakeholders in all actions and responsibilities undertaken by her designated department and in accordance to the standards, norms and global business practices.
She currently occupies co-managing director position at Disciplinary Solutions (Pty) Ltd, a Labour Relations Consultancy founded by Faranaaz W.E Fransman. Lwazi possess the following competencies but not limited to : Airport Ground Operations management, Customer Relationship Management, Public Relations management, Aviation, Travel and Tourism management, Hospitality, Intergovernmental and International Relations management, Immigration support and Repatriation management, Disciplinary and Presiding officer for SAA internal disciplinary processes.
SAA Airport Operations (JHB) liaison officer for the Office of the Chief Justice Airport movements and itineraries from/to JHB, Aviation, Education, Training and Development, Performance management, Sales, Reservations, Voyager loyalty program administrator, Customer Management systems.
Her skills include airline related functions and ensure an excellent, consistent quality service to all customers, in line with the objectives and overall strategic business plans of the organisation.
In the capacity as operations manager at South African Airways (SAA), Lwazi was part of the SAA Repatriation Administration and Customer Services team based at head office during the COVID 19 pandemic. She was assigned as the liaison officer between SAA and the Department of International Relations & Cooperation (DIRCO), inter-governmental and airport authorities, various embassies and South African heads of mission abroad, aimed at ensuring that interested parties were repatriated in accordance with COVID-19 regulations and specific travel requirements.
She was also responsible for the management and monitoring of repatriation flight registrations, communication with customers, local and international organizations such as United Nations World Food Program (UN WFP), International Organization for Migration (IOM), Helping Hands International and agencies and/or mission representatives, flight reservations, ticketing, updating of the registration portal for the assigned repatriation flights and general SAA repatriation queries to ensure that the above deliverables are achieved in correlation with clients’ key performance areas.